This policy explains what information FDMS collects when you visit our website or use our system, how we use it, and the choices you have. We only collect what we need to run the service for you.
01Who we are
FDMS is a cloud system for distributors and wholesalers. It covers route planning, field sales, stock, invoicing, payments, delivery, and reports.
For the business data you enter, your company is the data controller and FDMS processes it on your behalf. For your account and billing details, FDMS is the data controller.
02Information we collect
- Company details: company name, email, phone number, and address.
- Account details: the names, email addresses, and passwords (stored encrypted) of your users.
- Business data you enter: customers, products, orders, invoices, payments, stock, expenses, and routes.
- Location data: GPS positions of sales reps and delivery drivers while they use the mobile app during working hours, to show live progress and shop visits.
- Billing details: your package, payment records, and receipts you upload.
- Technical data: IP address, browser type, and sign-in times, used for security and to keep the service running.
03How we use your information
- To provide the service, run your account, and keep your data available to your users.
- To send messages you ask for, such as invoices, reminders, and sign-in codes.
- To process payments and activate or renew your package.
- To keep the system secure, prevent misuse, and fix problems.
- To answer your support requests and tell you about important changes.
We do not sell your data and we do not use your business data for advertising.
04Location tracking
Location is recorded only from the FDMS mobile app, only for signed-in sales reps and delivery drivers, and only while they are working. Your company decides who uses the app. Employers should tell their staff that location is recorded and why.
05Sharing your information
We share information only when it is needed to run the service:
- Hosting, email, and messaging providers that process data for us under confidentiality obligations.
- Your customers, when you choose to send them an invoice or message.
- Authorities, when the law requires it.
Each company's data is kept separate. Other companies using FDMS can never see your data.
06How we protect your data
Data is sent over encrypted connections, passwords are stored encrypted, and access inside each company is controlled by user roles. Optional two-step sign-in adds a code sent by email. Regular backups protect against data loss.
07How long we keep data
We keep your data while your account is active. If your company is removed, it can be restored for a short period and is then deleted, except records we must keep by law, such as payment records.
08Your rights
You can ask to see, correct, export, or delete your personal information, and you can object to how it is used. Company administrators can update most details and export data directly in FDMS. For anything else, contact us using the details below. We handle requests in line with applicable data protection laws, including the Personal Data Protection Act of Sri Lanka.
09Cookies
We use only the cookies needed to keep you signed in, protect forms from misuse, and remember your light or dark theme. We do not use advertising or tracking cookies.
10Changes to this policy
We may update this policy from time to time. When we make important changes, we will update the date at the top of this page and let company administrators know.